Loyalty points information

FAQs

Welcome to the Bellfield loyalty scheme.

Who can join?
Anyone with a Bellfield Clothing account. It's free to create one, so sign up now.

How do I earn points?
You can earn points for all sorts of activities, including referring friends, and making purchases To see all the ways you can earn points click the *Earn Points* tab in the menu on your Loyalty points page, once you're logged in.

How do I view my point balance?
Your point balance is on every page in the top left bar on your Loyalty points page, once you're logged in.

How do I redeem my points?
Select the tab called *Get rewards*. Here you’ll see all the rewards we offer. If you have enough points, you can redeem them for a reward.

Is there a limit to the number of points I can earn?
No. Go ahead and earn as many as you can!

What do the 'approved', 'pending' and 'cancelled' statuses mean?

• **Approved:** These points can be redeemed on rewards immediately
• **Pending:** These points are need to be verified before you can redeem them. This typically applies to purchases and referrals
• **Cancelled:** These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)

What happens if a friend I refer cancels or returns their order?
Your pending points will become cancelled and will be removed from your account.

Why did my account balance go down?
You, or someone you referred, cancelled or returned a purchase.

I completed an activity but didn't earn points.
It can sometimes take a few minutes for us to process your activity and provide your points.

How do I leave the program?
If you no longer wish to earn points, please contact us and request your release from the loyalty scheme.  Please contact us.

What happens if I leave and decide to join again?
You can choose to leave or re-join at any time.  To do this, please contact us.

Where can I report a problem or give feedback?
Please contact us.